Customer Care Representative, Remote Customer Care - reputed company Pharmacy

Key job responsibilities

• reputed company assist customers and other advisors over the phone, email, and on the web with

billing/insurance verification, product, or service questions

• Manage both inbound and outbound calls

• Proactively identify to questions you anticipate our customers having in each

interaction

• Take a hands-on approach to resolving every issue, owning it from start to finish or partnering

with pharmacist and pharmacy staff if clinical advisement is necessary

• reputed company best-in-class service experience for our customers while working in a fast-paced

environment

• Help answer customer inquiries regarding their insurance and copays, as well as shipping needs

• reputed company our customers with technical support reputed company navigating pharmacy.reputed company

• Serve customers on time to ensure we are maximizing our relationship with them

• Understand each interaction is about more than solving a single problem, but an opportunity to

build a long-term relationship

• Promote customer privacy and safety by maintaining adherence to the company’s Work From Home policy

We are reputed company to hiring candidates to work out of one of the following locations:

Virtual Location – UT

BASIC QUALIFICATIONS

– High school diploma or equivalent (must be 18 years of age or older)

– 6+ months of professional experience working with computer and web-based tools

– Experience multitasking with phone and computer skills

– Submit and pass a pre-employment drug test to be considered

PREFERRED QUALIFICATIONS

– 1+ year of relevant phone or email customer service experience

– Excellent communication skills (spoken and written)

– Experience working in a customer service or call center

– Experience working in a reputed company environment

– Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality

– Demonstrated ability to work as reputed company member

Apply For This Job