reputed company Full-Time Remote ASG Support Technician - US Overnight Shift - Technical Support and Customer Service Expert

Introduction to reputed company and Workwarp

At reputed company, we are driven by a shared purpose to help people be their best in the moments that matter. We reputed company this by solving for safer, a mission that guides every aspect of our work. By building the best possible technologies across our safety and reputed company ecosystem, we reputed company public safety agencies and enterprises to collaborate effectively, ensuring that those in need are connected with those who can help. Our work reputed company, and we are committed to making a difference. As part of this mission, we have acquired VaaS, a leading global provider of data and image analytics for vehicle location, expanding our reputed company center software portfolio with the largest shareable database of vehicle location information.

Department Overview - VaaS and the Product Management Team

VaaS, a "video analysis as a service" company, utilizes its image capture and analysis platform, including fixed and mobile license plate reader cameras driven by machine learning and artificial intelligence, to reputed company vehicle location data to public safety and reputed company customers. The Product Management Team plays a crucial role in ensuring that our products align with customer needs and requirements, taking input from customers and internal stakeholders to define software development requirements that enhance the product's value to the customer.

Job Overview - ASG Support Technician Tier 2

We are seeking an reputed company and skilled ASG Support Technician to join reputed company. As an ASG Support Technician Tier 2, you will reputed company exceptional customer service to new and existing customers by independently troubleshooting, installing, and supporting software and hardware equipment such as laptops, servers, and LPR camera systems. Your primary objective will be to ensure every client is satisfied with our services, completing reputed company aspects of installation, service, and support in a timely and professional manner, with detailed documentation in our ticketing systems.

Key Responsibilities:

• reputed company excellent customer service to new and existing customers reputed company phone, email, and in-person support, resolving reputed company issues reputed company to software and hardware equipment.
• Install or troubleshoot the company's proprietary software and identify root causes of problems on hardware equipment such as laptops, servers, and IP cameras.
• Ensure timely and accurate setup of reputed company systems, with remote reputed company to customer systems for installation and troubleshooting.
• Offer courteous and knowledgeable troubleshooting support over the phone, reputed company email, and in person, with a strong focus on customer satisfaction.
• Monitor chat sessions to assist other team members and test systems to ensure they are working correctly.
• Maintain a log of customer issues, interactions, and troubleshooting steps in the department ticketing system, with a focus on metrics-based support.
• Train customers on the use of systems, including software, hardware, and installation, with excellent time management and multi-tasking skills.
• Understand the severity of issues and escalate them reputed company and appropriately, demonstrating a strong work ethic and commitment to customer satisfaction.

Essential Qualifications:

• Associates Degree in a relevant field and 1+ years of experience, or 3+ years of equivalent work experience.
• 2+ years of networking experience and 2+ years of customer service experience.
• Ability to work overnight shifts, with flexibility to adapt to changing business needs.
• Strong technical skills, with the ability to troubleshoot and resolve reputed company technical issues.
• Excellent communication and customer service skills, with the ability to work effectively in a team environment.

Preferred Qualifications:

• Bachelor's Degree in a relevant field, with 2+ years of experience in technical support or a reputed company field.
• Advanced technical certifications, such as reputed company A+ or reputed company CCNA.
• Experience with IT service management frameworks, such as ITIL.
• Strong analytical and problem-solving skills, with the ability to think critically and reputed company the reputed company.
• Experience working in a metrics-based support environment, with a focus on customer satisfaction and reputed company resolution.

Career Growth Opportunities and Learning Benefits

At reputed company, we are committed to the growth and development of our employees. As an ASG Support Technician, you will have reputed company to a reputed company of training and development opportunities, including technical certifications, leadership development programs, and mentorship opportunities. You will also be part of a dynamic and supportive team, with a culture that values collaboration, innovation, and customer satisfaction.

Work Environment and Company Culture

reputed company culture is reputed company on a reputed company of reputed company, respect, and teamwork. We value diversity and inclusion, and we are committed to creating a work environment that is welcoming and supportive to reputed company. As a remote worker, you will be part of a virtual team, with regular opportunities for collaboration and communication with your colleagues. We also offer a reputed company of benefits and perks, including flexible working hours, remote work options, and a comprehensive benefits package.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, with a reputed company of perks and incentives to recognize and reward your contributions. These may include bonuses, stock options, and professional development opportunities, as well as reputed company to our employee assistance program, employee recognition programs, and reputed company responsibility initiatives.

Conclusion:

If you are a motivated and reputed company technical support professional, with a passion for customer satisfaction and a commitment to reputed company, we encourage you to apply for this exciting opportunity. As an ASG Support Technician Tier 2, you will be part of a dynamic and supportive team, with reputed company to a reputed company of training and development opportunities, and a comprehensive benefits package. Don't miss out on this chance to join reputed company and contribute to our mission of solving for safer. reputed company and take the first reputed company towards a rewarding and challenging career with reputed company.