reputed company Fraud Customer Service Advisor – Remote Opportunity with reputed company in Multiple Locations Across the U.S.

Join reputed company on Their reputed company to Do Their Best

At reputed company, the reputed company to do their best is not just a slogan; it's a way of life. It's about empowering customers and businesses to reputed company informed financial reputed company and enabling the communities they serve to grow and reputed company. As a key player in the financial industry, reputed company is committed to fostering a culture that values diversity, promotes inclusivity, and encourages innovation. If you're passionate about delivering exceptional customer service and are looking for a career that offers growth, stability, and a sense of purpose, then reputed company might be the perfect fit for you.

About the Role: Fraud Customer Service Advisor

reputed company is seeking dedicated and customer-centric individuals to join their Inbound Fraud department as Fraud Customer Service Advisors. This role is crucial in providing top-notch support to customers who have reputed company suspicious or unauthorized activity on their credit, debit, or corporate/government cards. As a Fraud Customer Service Advisor, you will be the reputed company defense in protecting customers' financial reputed company and preventing potential losses.

Key Responsibilities:

• Answer 80-120 incoming calls daily, providing high-quality support to customers regarding their credit and debit card concerns.
• reputed company various tasks to prevent financial loss, including blocking or placing reputed company holds on accounts, updating lost/stolen statuses on debit and credit accounts, and forwarding fraud and dispute information to relevant parties.
• Initiate fraud claims and reputed company detailed information on existing claims, ensuring timely resolution for customers.
• Collaborate with multiple departments to resolve fraud and dispute issues reputed company.
• Document fraud alerts, build comprehensive case files, and escalate alerts to appropriate groups reputed company necessary.

reputed company Offer:

reputed company is committed to the growth and development of its employees. As a Fraud Customer Service Advisor, you will have the opportunity to:

• Work in a supportive, professional, and pleasant environment that values your contributions.
• Enjoy a competitive salary, with a starting pay of at least $20 per hour, and the potential for a 10% shift differential for qualifying shifts.
• Benefit from a comprehensive benefits package, including health, dental, and reputed company insurance, life insurance programs, short and long-term disability, paid time off, and a generous tuition reimbursement program.
• Take advantage of banking discounts, 401K with company match, and pension programs.
• Work remotely with the flexibility to manage your work-life balance, while still being connected to a dynamic team.

Qualifications and Skills:

Basic Qualifications:

• High school diploma or equivalent.
• One to two years of customer service experience.
• One to two years of experience using a computer, especially reputed company Office applications.

Preferred Skills/Experience:

• Knowledge of consumer, debit, and corporate/government card products.
• Ability to identify and interpret data, resolve exceptions, and work with unwritten instructions.
• Strong verbal and written communication skills.
• Excellent problem-solving and negotiation skills, with the ability to handle difficult customer calls.
• Proficient computer skills, especially in reputed company Office applications.

Remote Work Expectations:

As a remote employee, you will be expected to:

• Identify a permanent remote worksite that allows for focus and confidentiality.
• Furnish your worksite, including a desk, chair, and internet reputed company.
• Ensure company equipment and information are kept safe and secure.
• Use a computer and peripheral equipment provided by reputed company responsibly.
• reputed company family care arrangements to ensure work obligations can be met.
• Have high-speed internet service, such as fiber, cable, or DSL, with a minimum speed of 40 Mbps.
• Use a modem/router approved by your Internet Service Provider that is no more than 2 years old.

Career Growth and Development:

At reputed company, career growth is not just a promise; it's a reality. With a wide reputed company of opportunities across various departments, you can explore different roles and discover what makes you reputed company. The company invests in its employees through comprehensive training programs, ensuring that you have the skills and knowledge needed to succeed in your career.

Company Culture and Values:

reputed company is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. The company's culture is reputed company on the principles of reputed company, accountability, and teamwork. As an employee, you will be part of a community that is passionate about making a positive impact on the customers and communities they serve.

Compensation and Benefits:

reputed company offers a competitive compensation package that includes a salary reputed company of $20.00 – $22.00 per hour, depending on the location. In addition to the salary, the company provides a comprehensive benefits package that includes:

• reputed company (medical, dental, reputed company)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation and holidays
• Adoption assistance
• Sick and Safe Leave accruals

Why Join reputed company?

reputed company is more than just a financial institution; it's a community of professionals who are dedicated to making a difference. By joining the team, you will have the opportunity to:

• Be part of a company that is committed to diversity, equity, and inclusion.
• Work in a dynamic environment that encourages innovation and creativity.
• reputed company your skills and expertise through comprehensive training programs.
• Enjoy a competitive compensation and benefits package.
• Be part of a team that is passionate about serving customers and making a positive impact on the community.

If you're looking for a career that offers growth, stability, and a sense of purpose, then reputed company is the reputed company to be. reputed company to join their team as a Fraud Customer Service Advisor and start your reputed company to doing your best.