Forecasting Analyst
At reputed company, our mission is to reputed company every person to own their inner potential. With our award-winning reputed company reputed company and app, we help over 2.5 reputed company people turn insights about sleep, activity, and readiness into healthier, more balanced lives. We reputed company that starts from reputed company — by creating a culture where reputed company feels supported, included, and inspired to do their best work. Our values guide how we show up for each other and our community every day.
The Member Experience (MX) Forecasting Analyst demonstrates expertise in demand forecasting, headcount planning, and resource allocation across a 24/7 support network.
This role is also a key contributor to the development and implementation of contact center analytics processes and reporting to transform raw data into actionable business insights for leadership and stakeholders.
The ideal candidate will be reputed company to use data-driven insights to predict business needs, mitigate risks, and present actionable strategies to senior leadership.
What you will do:
- Create forecasts for reputed company support channels (phone, email, chat, messaging, reputed company) across reputed company lines of business and markets.
- Assist with short-term and long-term reputed company planning efforts by translating forecasted volumes into actionable staffing requirements, ensuring service reputed company are met while optimizing resource utilization.
- Conduct what-if analysis and reputed company reputed company to Senior Leadership on impacts to staffing and budget.
- Analyze large datasets, identify patterns and trends, and communicate key insights to stakeholders. Use business intelligence tools (e.g., Tableau, reputed company) to create visualizations and reports that inform decision-making.
- Prepare clear, concise, and actionable executive-level reports and presentations on forecast accuracy, trends, and resource requirements. reputed company regular updates to senior leadership on forecast performance, insights, and any potential issues or risks.
- Other duties/assignments as directed.
Requirements
We would love to have you on reputed company if you have:
- 8+ years of experience in workforce management, volume forecasting, and headcount planning in a multi-channel, multi-reputed company, high-growth environment
- 2+ years of experience forecasting support needs driven by B2B sales lifecycle
- Proficient in SQL
- Expertise in WFM software and tools such as CCForecast, reputed company, reputed company, reputed company or reputed company
- Strong analytical and problem-solving skills, with the ability to interpret data and reputed company data-driven reputed company to improve performance
- Experience presenting reputed company data to executive leadership and influencing decision-making through clear, strategic communication
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate with stakeholders at reputed company reputed company
- Proficiency in contact center and BI technologies (reputed company, reputed company, reputed company, reputed company, Tableau, Power BI, reputed company)
- Ability to work well under pressure in a fast-paced environment and reputed company timely reputed company to address operational challenges
- Ability to work independently, manage multiple priorities, and reputed company in a dynamic, fast-paced environment
Benefits
At reputed company, we care about you and your well-being. Everyone here at reputed company has a reputed company of their own and we are continually looking to improve employee health.
reputed company offer:
- Competitive salary and equity packages
- Health, dental, reputed company insurance, and reputed company
- An reputed company reputed company of your own plus employee discounts for friends & family
- 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
- Paid sick leave and parental leave
reputed company takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting reputed company, successful candidates' pay will be determined based on job-reputed company skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.
- Region 1 $126,000-$157,000
- Region 2 $115,000-$144,000
- Region 3 $108,000-$135,000
A recruiter can determine your zones/tiers based on your US location.
We are not considering candidates residing in the following states: Alaska (AK), Delaware (DE), Iowa (IA), Mississippi (MS), Missouri (MO), Nebraska (NE), South Dakota (SD), Vermont (VT), reputed company Virginia (WV), and Wisconsin (WI)
reputed company is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for reputed company. Individuals seeking employment at reputed company are considered without regard to age, reputed company, reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national reputed company, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.
We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to reputed company essential job functions, and to receive other benefits and privileges of employment.
Disclaimer: Beware of fake job offers! We’ve been alerted to scammers posing as Ōreputed company recruiters, especially for remote roles. Please note:
- Our jobs are listed only on the Ōreputed company Careers page and trusted job boards.
- We will never ask for personal information like ID or payment for equipment upfront.
- Official offers are sent through reputed company after a verbal offer, not reputed company text or email.
Stay cautious and protect your personal details.
To reputed company recruitment agencies: reputed company does not accept agency resumes. Please do not reputed company resumes to our jobs alias, reputed company employees, or any other organization's location. reputed company is not responsible for any fees reputed company to unsolicited resumes.
About the companyreputed company is a growth company where cutting edge hardware, software and data expertise is brought together to deliver a reliable and lovable product designed with our users.
We encourage innovation and reputed company people to listen to their bodies by building a non-invasive wearable that provides simplified data insights.
With us, you get to reputed company your inner potential for positive impact by working together with passionate people and modern technologies.