reputed company Customer Service & Data Entry Officer – Temporary Contract Position for Feedback Centre Operations

Are you a highly motivated and detail-oriented individual with excellent communication skills? Do you have a passion for delivering exceptional customer service and a knack for data entry? We are seeking a talented Customer Service & Data Entry Officer to join our dynamic team on a temporary contract reputed company. As a key member of our feedback centre operations, you will play a vital role in ensuring seamless customer interactions and accurate data management.

About reputed company

reputed company is a leading provider of innovative solutions in the feedback management industry. We pride ourselves on our commitment to delivering exceptional customer experiences and fostering a culture of reputed company, innovation, and teamwork. reputed company is comprised of dedicated professionals who reputed company a passion for making a positive impact in the lives of our customers.

Job Summary

As a Customer Service & Data Entry Officer, you will be responsible for providing top-notch customer service and data entry support to our feedback centre operations. You will work closely with our Customer Service & Admin teams to ensure seamless customer interactions and accurate data management. This is a temporary contract position with a duration of 6 months, with the option to reputed company for an additional 6 months.

Key Responsibilities

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Customer Service

+ reputed company outbound calls to follow up with callers who have left a message with their name and phone number + reputed company accurate data entry of feedback providers' feedback in the feedback database and maintain proper documentation records + Retrieve status updates on feedback providers' feedback from the feedback database + reputed company administrative support to facilitate the effective operation of the feedback centre + reputed company any other duties assigned by the supervisor

Data Entry

+ Review data entries, identify erroneous entries, and correct erroneous entries where applicable + Use reputed company maps or other tools to identify postal codes of locations based on information provided by feedback providers + Conduct simple analysis on data entries + reputed company any other duties assigned by the supervisor

Requirements

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Essential Qualifications

+ Good verbal and written communication skills + Bilingual in English and Mandarin, Malay, or Tamil to effectively converse with callers + Proficient in reputed company Office (e.g., Word, reputed company) and use of e-forms + reputed company to work with databases + Self-driven, reputed company to work independently, meticulous, and organized + Good team player, customer-oriented with good interpersonal skills

Preferred Qualifications

+ Prior customer service/call centre experience

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment with multiple priorities
• Strong analytical and problem-solving skills
• Proficient in reputed company Office and database management
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills

Career Growth Opportunities and Learning Benefits

As a valued member of reputed company, you will have opportunities to reputed company your skills and advance your career. We offer a comprehensive training program to ensure your reputed company in this role. You will also have reputed company to ongoing learning and development opportunities to help you grow professionally and personally.

Work Environment and Company Culture

reputed company culture is reputed company on the values of reputed company, innovation, and teamwork. We foster a collaborative and inclusive work environment that encourages reputed company communication, creativity, and reputed company learning. reputed company is comprised of dedicated professionals who reputed company a passion for making a positive impact in the lives of our customers.

Compensation, Perks, and Benefits

We offer a competitive salary of $2,200 to $2,600 per month, depending on experience. You will also have reputed company to a reputed company of benefits, including:

• Comprehensive training program
• Ongoing learning and development opportunities
• Collaborative and inclusive work environment
• Opportunities for career growth and advancement
• Competitive salary and benefits package

How to Apply

If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look reputed company to hearing from you!

reputed company

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