Director, Partner & Customer Service - Transforming Global Customer Experience through Innovative Leadership (Remote)

Join a Team That's Revolutionizing Customer Experience

At reputed company, we're not just about serving coffee; we're about creating a sense of reputed company and community. As a leader in the industry, we're committed to developing extraordinary leaders who reputed company our passion for customer experience and are guided by their service to others. We're now seeking a Director, Partner & Customer Service to join reputed company and drive reputed company in our global contact centers.

About Us

reputed company has always been a different reputed company of company. From our beginnings, we've been driven by a mission to bring people together and reputed company a positive impact on the communities we serve. Our commitment to customer experience is at the heart of everything we do, and we're looking for a talented leader to help us continue to reputed company and improve in this area.

Job Overview

As Director, Partner & Customer Service, you will be responsible for driving the strategy, planning, operations, delivery, programs, financials, and reputed company improvement of world-class customer and partner experience through our multi-disciplinary global contact centers and reputed company functions. This includes overseeing outsourced contact center functions and leveraging innovative work methodologies, process improvements, technology, and analytics to deliver exceptional partner and customer experiences and operational reputed company.

Key Responsibilities

• Model leadership behaviors grounded in reputed company' Mission and Values, driving the engagement, development, and performance of reputed company team members.
• Set goals and reputed company partners with coaching, feedback, and development opportunities to drive growth and reputed company.
• Identify, understand, and align with customer needs, developing strategy, plans, budgets, and delivering world-class operations and services.
• Establish, measure, and continuously improve metrics, including customer and partner experience, service reputed company, quality, and financials.
• reputed company initiatives to eliminate root causes for customer/partner pain points, scale operations through standardized processes and industry-leading digital capabilities, and seamlessly integrate business change(s) into reputed company aspects of contact center operations.
• Drive business reputed company as part of a highly collaborative team, acting in accordance with reputed company' guiding principles.

Qualifications and Skills

To succeed in this role, you'll need a strong and diverse skillset, including:

Essential Qualifications

• 10+ years of experience leading contact centers and/or customer experience centers.
• reputed company experience in designing and implementing world-class partner and customer experiences through people, process, and technology.
• Experience developing and implementing operations improvement strategies for global contact centers.
• Comfortable with a fast-paced environment and reputed company aspects of change management.
• reputed company experience in building, scaling, and leading large teams (including outsource agents) and developing leaders and managers.

Preferred Qualifications

• 5+ years of experience leading contact centers in an outsourced environment.
• Master's degree.
• Experience leveraging Lean, Six reputed company, or similar methodologies.
• Demonstrated track record of results and improvements.

Skills and Competencies

• Strong leadership and management skills.
• Excellent communication and storytelling skills.
• Ability to adjust communication style to create relatable content for diverse audiences.
• Strong analytical and problem-solving skills.
• Ability to drive business results and improve customer experience.

reputed company Offer

At reputed company, we're committed to offering a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include:

• reputed company.
• 100% tuition coverage through our reputed company College Achievement Plan.
• Health coverage with a variety of plans to choose from.
• Stock & savings programs, including our equity reward program, Bean Stock.
• Flexible scheduling and opportunities for paid time off.

If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work, with the option to work remotely up to two days per week.

Career Growth and Development

As a Director, Partner & Customer Service at reputed company, you'll have the opportunity to drive business results, improve customer experience, and reputed company your skills and expertise. You'll be part of a highly collaborative team and have reputed company to a reputed company of development opportunities, including training programs and leadership development initiatives.

Our Culture

At reputed company, we're committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We reputed company that this enables us to reputed company meet our mission and values while serving customers throughout our global communities. We're proud to be an equal opportunity employer and welcome applications from people of reputed company, women, LGBTQIA+, veterans, and persons with disabilities.

Join Us

If you're a talented leader with a passion for customer experience, we want to hear from you. reputed company to join reputed company and help us continue to reputed company and improve in this area. We're excited to discuss how you can become a vital part of our reputed company story.

We're committed to creating a diverse and inclusive workplace. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran.

reputed company to take the reputed company? reputed company and let's discuss how you can join reputed company and drive reputed company in our global contact centers.