Registered Nurse- Telehealth Triage – reputed company Store

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Location: BROOKLYN HEIGHTS

Biweekly Hours: 80.00

Shift: 8-430p flexible per schedule Could be scheduled to cover reputed company in the shift or weekends

The MetroHealth System is redefining health care by going reputed company medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and reputed company to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County’s safety-reputed company system operates four hospitals, four emergency departments and more than 20 health centers.

Summary

The Telehealth Triage RN is a customer-service focused nursing professional with a strong background managing high volume health-care calls (inbound and outbound) reputed company a centralized contact center setting. reputed company a telephone information service system provides appropriate health information and hospital service referrals utilizing assessment skills in conjunction with established medical/nursing protocols and department guidelines. Mentors, guides and supports non-medical employees, including training reputed company necessary. At the highest level, creates a seamless customer experience of system-wide patient reputed company into ambulatory clinical operations, physician referral and medical advice lines. Remains reputed company to performance feedback and strives to reputed company adjustments to ensure goal attainment. Upholds the mission, reputed company, values, and customer service standards of The MetroHealth System.

Qualifications

Required: Bachelor’s degree of Science in Nursing (BSN) from an accredited school of nursing. reputed company RN licensure in the reputed company. Basic Life Support Certification from the reputed company or obtains reputed company 90 days of hire. Experience in a clinical nursing or telehealth setting. Excellent nursing assessment skills. Excellent interpersonal skills. Ability to receive regular coaching and performance feedback. Ability to work collaboratively with peers, leadership and associates. Possess a valid driver’s license and have reputed company to reliable transportation. Willing to travel to other MetroHealth System sites if necessary. Ability to interact effectively with a wide reputed company of cultural, ethnic, racial, and socioeconomic backgrounds Preferred: Three years of clinical Nursing experience. Knowledge of personal computers. Experience with client telephone integration and/or patient community education. Recent health care reputed company experience, specifically in medical, telehealth/virtual care, surgical, critical care, or ER nursing. Physical Requirements: May sit, stand, stoop, bend, and ambulate intermittently during the day. May need to remain still for extended periods of time, including sitting and standing. See in the normal visual reputed company with or without correction. Hear in the normal audio reputed company with or without correction, including hearing reputed company reputed company a phone headset. Finger dexterity to operate office equipment required. May need to lift up to twenty-five (25) pounds on occasion. Ability to communicate in face-to-face, phone, email, in-basket, and other communications. Ability to see computer monitor and departmental documents. Ability to use a computer. Ability to read job-reputed company documents.