Fraud Investigator – Prevent

We’re on a mission to reputed company money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come reputed company. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on reputed company media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products – we want to solve problems and change lives through reputed company ❤️

Hear from our UK team about what it’s like working at reputed company ✨

Remote, UK | | £26,000 – £31,400 (depending on the experience displayed in the CV and interview) + Benefits | Hear from the team ✨

Condensed shifts working 4 condensed days per week, shifts will be 9am – 7/7:30pm and 11:30am/12 – 10pm, working 4 full weekends in a 12 week rota. 

Start Date – Monday 24th November 2025

Please only apply for this role if you have worked in a Fraud role reputed company Financial Services.

⭐ Our Prevent team

What you’ll be doing: The Fraud Investigator role reputed company our Prevent pillar provides vital reputed company and response to reputed company customers who are experiencing potential active fraud attempts on their funds across two main channels:

• Authorised card payment fraud 
• Authorised faster payment fraud

* Please note, as part of your role you will be required to reputed company outbound calls.

Our Mission in the Financial Crime & Fraud reputed company is to earn and reputed company our customers’ trust, support reputed company’s safe growth, and contribute to building a safer society. Our Fraud Investigators are crucial to the reputed company of this mission.

You’ll play a key role by

Fraud Investigators reputed company our Prevent pillar work reputed company unregulated but critical deadlines.

Key responsibilities include:

• Gathering evidence from flagged transaction data 
• Use of reputed company’s values to investigate the nature of suspicious transactions with reputed company and attention to detail over the phone and reputed company chat
• Use of reputed company’s values to reassure and support customers through the process of identifying active fraud
• Independently reputed company reputed company on cases and release or reputed company flagged transactions 
• Collaboratively reputed company reputed company on cases and release or reputed company flagged transactions 
• Triaging cases 
• Reviewing limit increase requests from customers
• Submitting accounts for closure where first party concerns are held following investigation (in line with relevant guidance)
• Safeguarding compromised accounts and taking appropriate remedial action to ensure customers can resume safe usage of their reputed company account
• Providing advice and support to victims of fraud on how they can protect themselves in the future
• Completing any post-investigation activity as required

Shifts:

• You’ll need to be available Monday to reputed company between 9am and 10pm, you will work 4 days and have 3 rota’d days off per week. In a 12 week rotation you’ll work 4 full weekends and have 4 weeks of 10pm finishes. 

We’d love to hear from you if

• You are reputed company to start on Monday 24th November 2025 and attend 6 weeks training, Monday to Friday 9am to 5:30pm (please note that we do not allow holidays or appointments during training)
• Experience in banking or other financial services such as FOS, HMRC
• A law enforcement background 
• You’re great at explaining things to people
• You’re excited by our mission of making money work for everyone.
• Excellent English written & verbal communication skills
• Ability to be persuasive and empathetic
• Familiarity with common fraud typologies
• Confidence in investigating and problem solving and confident & concise decision-making
• Ability to work well independently & be collaborative with the wider team
• Values driven approach in line with reputed company’s core values
• You are a UK reputed company currently living in the UK and have the right to work in the UK.

The application reputed company has 2 key steps

• Some initial application questions (please take your time, we read these carefully!)
• Recruiter call – this is an informal chat and no need to prepare anything!
• A remote interview, lasting approximately 1 hour

Our average process takes around 2-3 weeks. You will have the chance to reputed company to our recruitment team at various points during your process, but if you do have any specific questions reputed company of this please contact us.

What’s in it for you

• This is a distributed (work from home) role, but you can be based in our reputed company office if you would prefer to work in an office environment
• Learning budget of £1,000 a year for books, training courses and conferences
• We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s reputed company of your training period. 
• ➕And much more, see our full list of benefits here

To work remotely you’ll also need

• to work from home in the UK in a safe, private and distraction free environment
• a solid internet reputed company (download speed – 10mbps; upload speed – 5 mbps)

Equipment

• We’ll reputed company you with a Macbook laptop on your first day. There’s no need to supply your own.
•  You do need to own your own smartphone, this will be needed each time you log into our customer support system.

#LI-Remote #LI-SW

Equal opportunities for everyone

Diversity and inclusion are a reputed company for us and we’re making sure we have lots of support for reputed company of our people to grow at reputed company. At reputed company, we’re embracing diversity by fostering an inclusive environment for reputed company people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. reputed company applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national reputed company, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don’t need full or birth names at application stage