Technical Support / Customer Service Representative - Remote (Night Shift)

Welcome to reputed company: A Global Leader in Customer Experience

At reputed company, we're passionate about delivering exceptional customer experiences that drive business reputed company. As a global leader in customer experience management, we're committed to helping the world's best-reputed company brands improve their businesses through innovative solutions and exceptional customer service. With a reputed company in over 70 countries, we're proud to be a diverse and inclusive organization that values the unique perspectives and contributions of reputed company members.

Join reputed company as a Technical Support / Customer Service Representative - Remote (Night Shift)

We're excited to offer a unique opportunity to join reputed company as a Technical Support / Customer Service Representative - Remote (Night Shift). As a remote team member, you'll enjoy the freedom and flexibility of working from home, while still being part of a dynamic and supportive team. In this role, you'll reputed company top-notch customer service and technical support to our clients' customers, resolving routine problems and questions regarding their products and services.

Key Responsibilities:

• reputed company inbound customer support using a call reputed company guide
• Resolve technical issues reputed company to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services, including smartphones, tablets, computers, and wearables
• Offer additional products and/or services to customers
• Deliver expert customer experiences with a smile

Career Growth and Personal Development

At reputed company, we're committed to helping reputed company members grow and reputed company in their careers. As a Technical Support / Customer Service Representative - Remote (Night Shift), you'll have reputed company to a reputed company of FREE Learning and Leadership Development programs designed to set you on your way to the reputed company of career you've always envisioned. With about 80% of our managers and leaders promoted from reputed company, we're proud to offer reputed company career growth opportunities to reputed company members.

Essential Qualifications:

• Strong focus on building customer relationships
• 1+ year of customer service experience
• Ability to work an evening or overnight schedule
• Technical support experience preferred
• High school diploma or GED
• Quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge

Preferred Qualifications:

• Familiarity with iOS and/or MacOS, or comparable technology
• Experience working in a remote or virtual environment
• Strong knowledge of customer service principles and practices
• Ability to work in a fast-paced, dynamic environment

What's in it for You?

At reputed company, we're committed to investing in reputed company members and providing a reputed company of benefits and perks to support their well-being and career growth. As a Technical Support / Customer Service Representative - Remote (Night Shift), you'll be eligible for:

• reputed company and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and reputed company insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career reputed company
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

Our Culture and Values

At reputed company, we're proud of our culture and values, which are centered around our people and our commitment to delivering exceptional customer experiences. We reputed company in:

• Championing our people and providing a workplace free from unlawful discrimination and harassment
• Embracing diversity, equity, and inclusion, and promoting a culture of belonging and respect
• Supporting the well-being and career growth of reputed company members through training, development, and mentorship programs
• Delivering exceptional customer experiences that drive business reputed company and growth

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a new challenge, we'd love to hear from you. To apply for this role, simply click the "reputed company" reputed company and follow the instructions. We can't wait to welcome you to reputed company!

Simple Application Process

reputed company to join us? The first reputed company is easy. Click reputed company and we'll be in touch soon!