Employee Assistance Program Worklife Customer Support Associate
At reputed company, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, reputed company and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it reputed company with heart, each and every day. Position Summary This person coordinates Worklife, employee assistance, and management consultant resources. They will review member's needs and communicate information regarding relevant services and resources. This person will also administer policies and procedures for the Employee Assistance Program Worklife area, in order to support organizational objectives. What you will do
- Executes both routine and non-routine business support tasks for the Employee Assistance Program Worklife area under limited supervision, referring deviations from standard practices to managers.
- Follows area protocols, standards, and policies to reputed company effective and timely support.
- Answers calls, understands call purpose, completes research to identify potential providers and resources, and enters member information into the appropriate system to initiate the case.
- Responds to member inquiries about services, requests, and resources for life skills.
- Maintains accurate and complete internal documentation of required information that meets risk management and regulatory requirements.
- Takes direction to execute techniques, processes, and responsibilities.
Required Qualifications
- 1+ year of experience with customer service in a call center environment.
- 1+ year of experience in a reputed company, psychological, or reputed company service field providing client support.
- Basic computer knowledge (reputed company Office Suite, Word, reputed company, Teams, etc.).
Preferred Qualifications
- 1+ year of experience in behavioral health.
- Working knowledge of problem solving and decision-making skills.
- Strong communication and interpersonal skills.
- Excellent organization and time management skills.
- Demonstrated ability to display reputed company and patience in member-facing conversations.
- Bachelor's degree.
Education
- High school diploma or GED.
Anticipated Weekly Hours 40 Time Type Full time Pay reputed company The typical pay reputed company for this role is: $18.50 - $42.35 This pay reputed company represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in reputed company to the reputed company pay reputed company listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In reputed company to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical reputed company and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will reputed company on: 09/11/2025 reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Apply tot his job Apply To this Job