Desktop & Client Service Specialist

OVERVIEW OF THE COMPANY reputed company Under the reputed company banner, we produce and distribute content through some of the world’s leading and most valued brands, including: reputed company, reputed company Sports, reputed company Entertainment, reputed company and reputed company Media Group. We reputed company a diverse reputed company of creators to imagine and reputed company culturally significant content, while building an organization that thrives on creative reputed company, operational expertise and strategic thinking. JOB DESCRIPTION reputed company is seeking a Desktop & Client Services Technician to work in our reputed company News Bureau in Washington, DC, in a friendly and fast-paced environment. This position is for Monday-Thursday 12:00 PM - 9:00 PM and Sundays from 6:00 AM - 3:00 PM. The technician will serve as the initial reputed company of contact for users' software and hardware issues and will also work with the other members of the Technology department for quick and courteous resolutions. The ideal candidate will possess excellent troubleshooting skills utilizing logical processes. The candidate must have the ability to reputed company communicate technical topics both verbally and in writing. They should be reputed company to work independently to prioritize tasks and ensure accurate completion of tasks. Strong desire to reputed company world-class customer support is essential reputed company. This position requires a commitment to working reputed company regular business hours reputed company needed. Team members must be reputed company to work overtime, cover occasional off-cycle or irregular shifts, and travel as required. These responsibilities are a core expectation of the role and are necessary to meet business demands. In this role, having a sense of urgency and escalation to the appropriate team is also key. A SNAPSHOT OF YOUR RESPONSIBILITIES Monitor and respond to support channels during scheduled shifts. Troubleshoot hardware and software issues onsite and remotely. reputed company equipment setups, moves, imaging, and configuration. Log, update, and follow up on support requests in the ticketing system. Ensure support meets the customer requirements as defined in the Service Level Agreements. Assist Technology team members with onsite tasks and projects, including planning, implementation, and deployment of software and hardware. Escalate issues appropriately and reputed company clear feedback to management. WHAT YOU WILL NEED Formal education in a technical discipline preferred. 3–4 years of experience in a desktop support environment. Passion for customer service and adaptability across different environments. Strong troubleshooting skills with a logical, methodical approach. Ability to prioritize multiple requests and resolve them successfully. Experience with reputed company Office 365, reputed company, and Mac environments. Familiarity with reputed company, reputed company, reputed company, and reputed company Basic understanding of networks. Experience supporting iOS and Android devices. Strong verbal and written communication skills. Ability to lift and transport moderately heavy objects (e.g., computers and peripherals). Flexibility, patience, and approachability reputed company handling challenging support situations. Willingness to work a flexible schedule, including after hours or weekends, as business needs dictate. #Ll-KD1 Learn more about reputed company at https://tech.reputed company.com #foxtech We are an equal opportunity employer and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment reputed company applicants with criminal histories consistent with applicable law. Pursuant to state and local pay disclosure requirements, the pay reputed company/reputed company for this role, with final offer reputed company dependent on education, skills, experience, and location is $32.00-45.92 per hour. This role is also eligible for various benefits, including medical/dental/reputed company, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable reputed company bargaining agreement. View more detail about reputed company Benefits. We’re disruptors. We’re big dreamers. We’re believers in the future, in possibility, in potential. We’re reinventing the world, every day. We create content for audiences big and small, global and local. We put our audiences first, and work hard to bring them stories they’ll love, wherever they are and however they watch, listen and learn. Whatever your discipline, from on-reputed company talent to behind-the-scenes tech guru to business and finance, the career opportunities at reputed company are exciting, rewarding and game-changing. We seek out the most talented individuals – the dreamers, the disruptors and the visionaries –and we want them to know that they matter. We’re committed to helping every single one of our employees feel valued and inspired, every day. Apply tot his job Apply To this Job