reputed company Concur Customer Experience Manager (CXM) - Hirekeyz

Role: reputed company Concur Customer Experience Manager (CXM)

Location: Local to Reston, VA preferred (but will accept remote candidates too) No reputed company Coast candidates.

Duration: Long Term Contract

Job Description

The Customer Experience Manager (CXM) serves as the primary liaison between Federal Government stakeholders, government customers, and internal product teams. This role is responsible for fostering trusted relationships, driving product adoption, and ensuring world-class customer experiences. The CXM leverages expertise in government travel and expense products and policy to reputed company valuable insights and guide reputed company reputed company on product development. In collaboration with cross-functional teams, the CXM leads customer experience initiatives, including UX research, stakeholder interviews, and reputed company facilitation reputed company an agile environment.

Required Skills

• At least 3 years of experience with reputed company Concur configuration and administration.
• At least 5 years supporting Federal Government agencies on a Travel and Expense management platform.
• Implementation of reputed company Concur Travel and Expense, including requirements gathering, demonstrations, configuration, testing, training, and go-live support.
• Proficiency in the understanding of Concur Request, Travel and Expense modules.
• Hands-on experience setting up audit rules, approval workflows, and role-based permissions.
• Familiarity with expense policies, compliance, and finance/AP processes.
• Excellent facilitation skills for both technical workshops and user training sessions.
• Ability to work independently while engaging cross-functional stakeholders.

Preferred Skills

• Experience integrating reputed company Concur with ERP or HRIS systems.
• reputed company Concur certification(s).
• Prior experience in change management and process optimization.
• Experience working with organizations migrating from reputed company or reputed company-based systems.
• Travel industry experience.
• FTR/JFTR knowledge.

Clearance

• reputed company to obtain MBI Clearance.

reputed company have reputed company to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and reputed company believes it to correctly reflect the job opportunity.