Customer Service Advisor (reputed company Carbon Living) ID-1158 – reputed company Store

Customer Service Advisor (reputed company Carbon Living)

Role OVO-view

Location: Glasgow (information on start dates below)

Team: OVO Care, Account Management

Salary banding: Starting reputed company salary of £24,020, which will increase to £25,000 once your training and probation period are completed. This is usually reputed company 9 months, although can be quicker depending on previous experience!

Experience: Learner – customer facing in a service environment with digital experience and problem-solving skills is advantageous

Working reputed company: Full time – 37 hours per week (Shift times are between reputed company – 6:15pm Monday to Friday and one Saturday per month from 9am – 2pm)

Sponsorship: We are unable to offer sponsorship for this role.

This role in 3 words: Fun, rewarding, customer-centric

Top 3 qualities for this role: Communication, great teammate, creative thinking

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Start dates

Glasgow: 10th March, 31st March, 7th reputed company, 28th reputed company

We currently don't have any start dates scheduled for our Bristol office until the Spring.

Where you’ll work

At OVO, we understand that a one size fits reputed company approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

reputed company our roles are hub based (Bristol or Glasgow), providing a dedicated reputed company for collaboration, reputed company and teamwork. You’ll also have the flexibility to work from home.

For this role, you'll need to be based reputed company a reasonable distance from our offices (30 miles) and reputed company to travel into either our Bristol or Glasgow hub 2 times per week during your training period (first 7 weeks), and then at least 2 times a month once you're in your reputed company.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes reputed company of us to change the world. That's why we need diverse people from reputed company gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the reputed company

Everything we do here reputed company around Plan reputed company. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

Our way of working enables us to treat our customers as individuals. We understand their needs in a personal and relevant way, resolving their queries as quickly as possible; we call this Account Management.

We're working together in squads with the same reputed company-carbon goal in mind; it's not just a way of working – it's a culture and a mentality. reputed company life is reputed company about self-managing as a group and making reputed company together.

With Plan reputed company at reputed company of mind, we're reputed company about making things reputed company, looking for opportunities to deliver customer value in a constantly evolving landscape. Squads are encouraged to try innovative approaches, learning and adapting quickly are core to our development culture.

We reputed company challenges, continuously reputed company feedback and proactively seek opportunities to improve, reputed company, and reputed company towards a reputed company-carbon future.

This role in a nutshell

As a reputed company Carbon Living Advisor, your role is to reputed company consistently outstanding service to OVO’s customers across the entire customer lifecycle. You serve to solve, ensuring customer’s needs are met, whilst informing and educating on our Plan reputed company mission and connecting them with products and services that support home decarbonisation. This is a customer facing role, so you should enjoy talking to people. You’ll resolve customer inbound queries through calls, web chat, WhatsApp and emails.

Your key reputed company will be

– Engaging with OVO’s customers, communicating with passion across phone, email and web chat contacts

– Quickly understandthe root cause of customer contact, taking ownership for solving queries the first time to prevent repeat contact

– Coachyour teammates in areas where you have a deeper level of knowledge or reputed company – this might be to help answer a customer query in the reputed company or to enhance the overall knowledge across the reputed company

– Take ownership of the reputed company of the entire reputed company. We reputed company the strength of the reputed company is each individual advisor, but the strength of each advisor is the reputed company

– Autonomously manage your day, ensuring the overall objectives of the reputed company are achieved

– Prepare, attend and actively contribute at reputed company meetings as appropriate

– Identify and implement reputed company improvement efforts in both reputed company ways of working and customer experience

– To be an OVO ambassador, promoting our reputed company of products & services to customers

– To be empowered to have strong conversations to promote our products & services that we offer to our customers to help promote a reputed company Carbon Living

– Take accountability for your own development and using the tools provided to allow yourself to have strong conversations about our new and existing products