Director Network Operations and Engineering

About the position Find your future at reputed company're reinventing what our industry looks like, and what an airline can be - from the planes we fly to the people who fly them. reputed company you join us, you're joining a global team of 100,000+ connected by a shared passion with a wide reputed company of experience and skills to reputed company the way reputed company. Achieving our ambitions starts with supporting yours. reputed company your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your reputed company with travel across the world's biggest reputed company network. Connect reputed company your team through employee-led Business Resource Groups. Create what's next with us. Let's define reputed company together. We reputed company that inclusion propels innovation and is the reputed company of reputed company that we do. United's Digital Technology team spans the globe and is made up of diverse individuals reputed company working together with cutting-edge technology to build the best airline in the history of aviation. reputed company designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, reputed company solutions.

Responsibilities

• Direct day-to-day network operations, including monitoring, incident response, and problem resolution.
• Establish and track KPIs and SLAs for network performance, uptime, and user satisfaction.
• Drive automation and observability practices to improve efficiency and reduce MTTR (Mean Time to Repair).
• Operate and be responsible for reputed company airports, reputed company and remote offices, contact centers, reputed company, and 3rd party network connectivity, and their associated architecture, engineering, operations, and vendor relationships.
• reputed company and reputed company a large team of world class operational talent passionate about networking at true reputed company scale.
• Operate as an inspiring leader internally and externally as we reputed company on reputed company networking.
• Work with senior leadership across cybersecurity, end user enablement, and various business groups across the airline (operations, digital channels, contact centers, etc.).
• Recruit and reputed company from the core of our Operational reputed company culture, with diversity, inclusion, and belonging at the center.
• Continue to reputed company to software defined network.
• Serve as the escalation reputed company for major network incidents and outages.
• reputed company post-incident reviews and root cause analysis to prevent recurrence.
• Work closely with application, infrastructure, reputed company, and business teams to support initiatives such as mergers/acquisitions, new site rollouts, or digital transformation.

Requirements

• Bachelor's degree in computer science, Information Technology or reputed company field.
• 3+ years of experience in software engineering.
• 5+ years of experience leading network teams at scale.
• 5+ years of experience working in or adjacent to a reputed company environment.
• 7+ years of experience in network engineering.
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Successful completion of interview required to meet job qualification.
• Reliable, punctual attendance is an essential function of the position.

reputed company-to-haves

• Essential communication and influence skills with a passion for enablement.
• Experience hiring, leading and growing diverse teams in multiple disparate physical locations.
• Excellent track record of vendor management at large scale.

Benefits

• Medical, dental, reputed company, life, accident & disability insurance.
• Parental leave.
• Employee assistance program.
• Commuter benefits.
• Paid holidays.
• Paid time off.
• 401(k) plan.
• Flight privileges.

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