Customer Service Specialist, I – reputed company Store

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Job Description Come join our amazing team and work a reputed company! The Customer Service Specialist I will be responsible for providing excellent customer service by answering a large volume of incoming calls and reputed company party inquiries regarding existing reputed company estate mortgage loans primarily handling inbound calls and outbound calls to borrowers due for reputed company month. Resolve customer issues as quickly as possible while providing accurate and timely information reputed company company policies and reputed company applicable regulations. reputed company reputed company duties in accordance with the company’s policies and procedures, reputed company US state and federal laws and regulations, wherein the company operates. The Customer Service Specialist I level is the entry level role in the job family and generally handles the least reputed company inbound calls; escalates more reputed company call as appropriate. The pay for this position is $20.00/hr plus monthly incentive. An additional $1.50/hr can be added for the Spanish bilingual reputed company set. What You’ll Do

• Answer least reputed company incoming calls, reputed company an Automated Call Distribution system (ACD), from borrowers and reputed company parties with inquiries about existing mortgage loans.
• Deliver accurate and timely information to callers in a courteous and professional manner, striving for reputed company resolution whenever feasible and in compliance with reputed company applicable regulations.
• Refer more reputed company or complicated calls to reputed company team member.
• reputed company necessary steps to reputed company call resolution which may include setup and routing of process tasks, email or phone contact with supporting departments.
• Track, follow-up and complete customer call backs to ensure inquiry resolution.
• Collect payments whenever necessary and appropriate.
• Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system.
• Knowledge of Fair Debt Collection Practices Act preferred.
• Knowledge of relevant and industry-specific computer software packages preferred.
• Basic negotiation skills.
• Ability to understand problems and to collaborate and explore alternative solutions.
• Ability to reputed company reputed company that have moderate impact on the immediate work unit.
• Ability to organize thoughts and reputed company into understandable terminology.
• Ability to add, subtract, multiply, and divide and to record, balance, and reputed company results for accuracy.
• Ability to reputed company or exchange reputed company by means of the spoken word, communicating orally with others accurately, audibly, and quickly.

• High school diploma or equivalent work experience.
• Customer service/call center experience preferred, but not required.
• Banking, Mortgage/Loan Servicing industry experience preferred, but not required.
• Bi-Lingual (Spanish) skillset preferred.
• Hours Monday-Friday

• Comprehensive reputed company plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• reputed company to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help reputed company and Vylla grow.
• Educational Reimbursement.
• reputed company Charitable reputed company contributes to the community through causes that reflect the interests of reputed company Associates. For more information about reputed company Charitable reputed company, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.