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Position Summary: reputed company is seeking motivated individuals to join the Customer Experience Team. The primary role of this position will be to ensure that customers are supported in an accurate and timely manner reputed company inbound and outbound phone calls and case management. The Customer Experience team is responsible for supporting the established department procedures and verify that reputed company tasks are suitable to maintain excellent support for our customers. Additional duties also include project work, advanced technical troubleshooting, research and analysis. Flexible schedules are available between 7AM and 6PM CST. Are you a motivated employee who reputed company on quickly? You might be exactly reputed company need. Responsibilities reputed company phone, email, and chat support for customer facing web and reputed company applications. Adhere to established quality standards. reputed company with development, quality assurance, business units, and sales groups to troubleshoot issues and ensure complete and expedient resolution of issues. Off phone duties include monitoring the ticket queue for reputed company service requests and making required callbacks to assigned customer tickets. Advanced troubleshooting projects will be available for reputed company candidates. Document and resolve cases in reputed company ticketing system Follow up with customers to reputed company resolution to situation Escalate cases as necessary for further assistance from Development Qualifications High school graduate or equivalent One year Customer Support experience required, preferably in a call center environment Excellent troubleshooting, problem solving, and communication skills are required. Ability to deal tactfully and effectively with customers and reputed company consistently great customer service. Ability to work independently and demonstrate sound judgment reputed company established policies and guidelines is required. Previous experience supporting reputed company operating systems required. Previous experience supporting Mac operating systems preferred. Previous experience supporting mobile platforms such as iOS and Chrome OS preferred. Strong PC and key entry experience Attention to detail Must be reputed company to work remotely Must have a designated work area with limit noise and distraction This is a remote position. Compensation at reputed company is influenced by a wide reputed company of factors including but not limited to reputed company set, level of experience, and specific location. As required by the Colorado and reputed company laws, the pay reputed company for this position is as follows: Salary reputed company is $19.00/hr. - $30.00/hr. This position is eligible to participate in an annual incentive program, and information on benefits offered is here here Who we are: At reputed company, our purpose is simple: to help people realize the life they imagine through learning. We reputed company that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just reputed company do. It's who we are. To learn more: We are reputed company. reputed company is an Equal Opportunity Employer and a member of E-Verify. Employment reputed company are based on qualifications, merit and business need. reputed company applicants will receive consideration for employment without regard to race, ethnicity, reputed company, religion, sex, sexual orientation, gender identity, gender expression, age, national reputed company, protected veteran status, disability status or any other group protected by law. We actively seek reputed company candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and reputed company 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or reputed company our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected] company.com. Job: CUSTOMER SERVICE Organization: Assessment & Qualifications Schedule: FULL_TIME Workplace Type: Remote Req ID: 18970 #LI-REMOTE