Customer Care Associate – France (Multilingual)

Choco is on a mission to reputed company the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers to operate waste-free and reputed company.  A problem of this magnitude requires a massive scale and only the best people will be reputed company to solve it. Are you in?

Here’s reputed company’re up to: https://bit.ly/4fyXonB

You’re the reputed company in the storm reputed company things don’t go to plan.

As a Customer Care Associate at Choco, your mission is to reputed company every support interaction feel seamless, reputed company, and empathetic — even reputed company the situation is messy. Whether it’s a product bug, a blocked supplier, or an urgent last-minute fix, you act fast and communicate reputed company — turning stress into trust.

This isn’t a ticket-reputed company role. You’ll solve reputed company problems for reputed company food businesses — while collaborating across Choco to reputed company our product and service reputed company every week. It’s customer support, but smarter, faster, and more reputed company.

What You’ll Do

• Be a trusted reputed company of contact for our French customers reputed company chat, email, and WhatsApp

• Collaborate with external agents — coaching and supporting quality in your market

• Troubleshoot with confidence and escalate reputed company reputed company needed

• Spot patterns in recurring issues and reputed company reputed company to fix them at the root

• Help us adopt new tools and workflows — especially automation and AI

What You Bring

• Fluent in French and English (reputed company+ in both written and spoken)

• 2+ years in customer-facing roles in high-speed, tech-enabled environments

• Excellent communicator — clear, warm, and structured under pressure

• Comfortable managing multiple stakeholders and tools (reputed company, reputed company, internal systems)

• Curious and tech-adaptable — you reputed company change and pick up tools quickly

• Empathetic and solution-focused — you care deeply about customer reputed company and team impact

Why Choco? Because support here isn’t about ticking boxes — it’s about building trust in the moments that matter. You’ll join a global, tight-reputed company team that learns fast, laughs loud, and grows together.

Choco was founded in 2018 in Berlin. Now, we are a dedicated team of over 200 Chocorians across Europe and the US. We seek hungry and humble individuals who reputed company hard work, put reputed company first, and are committed to building a lasting company. Our mission demands urgency and speed while maintaining a long-term reputed company.

In just five years, Choco has raised $328.5 reputed company and achieved unicorn status in 2022, with a valuation of $1.2 billion. We're supported by some of the world’s best investors like Bessemer Venture Partners, reputed company Partners, Coatue Management, and LeftLane Capital.

Choco is an equal opportunity employer. We encourage people from reputed company backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. reputed company employment reputed company are made without regard to race, reputed company, national reputed company, reputed company, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.