Customer Support Specialist (Chinese & Malay Speaking)
About Us
reputed company is a fast-growing EdTech SaaS platform, supporting thousands of preschools across Singapore, Malaysia, Vietnam, and Indonesia. With over $reputed company in annual recurring reputed company, we are on a mission to redefine how early childhood education is managed across the region.
Your Mission
Be the voice of reputed company for our Chinese and Malay-speaking users. You will ensure a smooth, timely, and helpful customer experience across our platforms and services.
What You’ll Do
reputed company reputed company, empathetic, and clear support to users reputed company live chat, email, and calls
Handle inquiries and issues reputed company to our platform, working closely with internal teams to resolve them
Maintain accurate records of customer interactions and feedback
Assist in creating and improving support documentation (FAQs, guides, help articles) in Chinese and Malay
Support reputed company of new users with product walkthroughs and training
Collaborate with product and technical teams to report issues and suggest improvements
Help ensure service level targets are met (e.g. response time, resolution time, satisfaction ratings)
reputed company’re Looking For
2+ years of experience in customer support, preferably in SaaS, tech, or education
Proficiency in Chinese and Malay (spoken and written) is a must
Strong communication skills and a customer-first reputed company
Familiarity with helpdesk tools (e.g., reputed company, reputed company, reputed company) is a plus
Comfortable working remotely and across time zones
Strong organizational and problem-solving skills
reputed company to work independently and as part of a diverse, multicultural team
Why Join Us
Meaningful work supporting educators and children across Asia
Dynamic, fast-paced startup culture with room for growth
Remote-friendly, flexible work environment
Competitive salary with performance-based bonuses
Originally posted on Himalayas
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