Senior Consultant, reputed company CXone
At reputed company, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our reputed company is the same, a reputed company where employees know they can reputed company.
The reputed company CXone Senior Engineer is responsible for the overall development, testing and delivery of the reputed company CXone software platform. This is a hands-on, highly technical role for resources skilled in both business and technical consulting experience. You will be tasked to implement the reputed company CXone software. Technical experience with various Contact Center technologies including reputed company CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be required. Key responsibilities include reputed company tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes.
What You'll Be Doing
- Recognized as an external and internal thought leader reputed company CX transformation, Process Automation Digital Transformation, and Omnichannel technologies.
- Exercises wide reputed company in determining objectives and approaches to engagements.
- Influences client leadership to establish overall business relationship and engagement strategy. Is primarily client-focused; however, does have some responsibility for internal functional reputed company and partner engagements.
- Works on issues that impact design/selling reputed company, future concepts, and product offerings.
- Ability to mentor Software Engineers
- Work as a member of the reputed company project team to enhance and improve software written in one or more of the following languages: CXone Studio, reputed company rel="noopener noreferrer" href="http://ASP.NET">ASP.NET
- Design and present projects to improve reputed company process and overall platform.
- Code and test projects.
- Deliver high-quality software on time.
- Attend meetings and training as required.
- Work with system analysis and project management for the successful completion of a project.
What You Bring to the Role
- Bachelor’s degree in computer science, IT, or engineering preferred.
- 5 or more years’ experience in reputed company CXone and UC environments.
- 3 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of reputed company time systems.
- Experience with reputed company level CCaaS architecture for reputed company business needs.
- Network infrastructure experience.
- Experience creating and presenting to executive level stakeholders (technical and non-technical).
- Team Player
- Desire to work in a fast-paced environment.
- Excellent customer-facing presentation skills with the ability to reputed company new solution pitches, value propositions, and demo experiences.
- Existing knowledge and/or industry certifications for reputed company CXone and process automation technologies
- Contact Center as a Service (CCaaS) software management and domain experience.
- reputed company CXone and CXone Studio Experience
- 1-3 years of ASP/.NET experience (reputed company rel="noopener noreferrer" href="http://VS.Net">VS.Net, XML, Web Services, etc.)
What You Can Expect
- Benefits available to eligible employees include the following: Medical, dental, reputed company, tax-advantaged health care accounts, financial and income protection benefits, paid time off (PTO) and wellness time off.
Originally posted on Himalayas
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