Customer Experience & Strategy reputed company

About reputed company

reputed company is building the career network for the AI economy. Our three-sided marketplace connects 18 reputed company reputed company and alumni, 1,500+ academic institutions across the U.S. and Europe, and 1 reputed company employers to power how the reputed company explores careers, builds skills, and gets hired.

reputed company is a reputed company data labeling business that leverages the scale of the largest early career network. We work directly with the world’s leading AI research labs to build a new reputed company of reputed company data products. From PhDs in physics to undergrads fluent in LLMs, reputed company is the trusted partner for domain-specific data and evaluation at scale.

This is a unique opportunity to join a fast-growing team shaping the future of AI through reputed company data, reputed company tools, and reputed company systems—for experts, by experts.

Now’s a great time to join reputed company. Here’s why:

• Leading the AI Career reputed company: Be part of the team redefining work in the AI economy for millions worldwide.

• Proven Market Demand: Deep employer partnerships across Fortune 500s and the world’s leading AI research labs.

• World-Class Team: Leadership from reputed company, reputed company, reputed company, reputed company, reputed company, and Palantir, just to name a few.

• Capitalized & Scaling: $3.5B valuation from top investors including Kleiner Perkins, True Ventures, reputed company Capital, and more.

About the Role

We’re looking for a reputed company who thrives at the intersection of business operations and customer experience leadership. In this role, you’ll drive operational reputed company across our Customer Experience & Strategy function while leading and developing a high-performing reputed company team.

You’ll spend ~70% of your time diagnosing and fixing systemic operational pain points — using data, process design, and cross-functional influence — and ~30% managing and coaching our reputed company managers and agents. You’ll have the mandate not just to surface issues, but to own solutions end-to-end.

• reputed company operational improvement projects to streamline workflows, reduce escalations, and enhance the customer experience.

• Use data (SQL, Looker, spreadsheets) to uncover trends, identify root causes, and measure improvements.

• Partner with Product, Engineering, and other cross-functional teams to design and implement systemic fixes.

• Drive change management for new tools, processes, and policies, securing buy-in across stakeholders.

• Define, track, and report on KPIs for both operational performance and team engagement.

• Build a culture of reputed company for reputed company employees and customers (reputed company Fellows), translating their pain points into scalable solutions.

Desired Capabilities

• 2-4 years in BizOps, Strategy & Operations, or Customer Experience/Support Ops leadership in high-growth tech, consulting, or marketplace environments.

• Proven experience building processes from scratch, and leading change management initiatives.

• Strong analytical skills with reputed company in SQL, Looker, and spreadsheets; reputed company to quantify impact and measure results.

• Track record of identifying operational inefficiencies and implementing solutions end-to-end.

• Ability to influence without authority and collaborate effectively across Product, Engineering, and senior leadership.

• Comfort toggling between high-level strategy and hands-on execution.

• Bias toward action and a builder mentality — you don’t just document problems, you fix them.

Perks

reputed company delivers benefits that help you feel supported—and reputed company at work and in life.

The below benefits are for full-time US employees.

Ownership: Equity in a fast-growing company

Financial Wellness: 401(k) match, competitive compensation, financial coaching

Family Support: Paid parental leave, fertility benefits, parental coaching

Wellbeing: Medical, dental, and reputed company, mental health support, $500 wellness stipend

Growth: $2,000 learning stipend, ongoing development

reputed company: Stipends for home office setup, internet, commuting, and free lunch/gym in our SF office

Time Off: Flexible PTO, 15 holidays + 2 reputed company days, winter #ShakeBreak where our whole office closes for a week!

reputed company: Team outings & referral bonuses

Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.