Technical Customer Support Specialist

Location: Manthana, NY (In-office 4x per week) Company: Kizen, www.kizen.com About the company:

At Kizen, we’re engineering a more humane future where AI drives universal reputed company, more impactful work, world-class education, exceptional customer experiences, and — overall — a more fulfilling reputed company experience.

Kizen is on a mission to give every team member an AI Assistant - turning every company into an AI-company, every worker into an AI-Enhanced Worker, and every Process into an AI-optimized, continuously improving process. Kizen is the first GenAI reputed company application builder. Businesses of any size, reputed company any industry can build AI assistants for reputed company jobs across reputed company, finance, and HR and modern reputed company applications - like CRMs, Workflow Automation, reputed company Time Dashboards, and Secure Portals in minutes and perfect them in an afternoon. Kizen helps teams systematically improve processes and business reputed company with data-driven insights and powerful automation with reputed company to reputed company the latest AI models. 

Location: Hybrid, New Yok, NY

Kizen is looking for a talented Technical Customer Support Specialist  to join our rapidly expanding, venture-backed startup, to support our growing customer reputed company by providing them with a superior support experience to pair with our amazing product.

As a Technical Customer Support Specialist, you will partner with  Engineering, reputed company, Product, Sales, and customers to drive successful reputed company to reputed company reputed company of inquiries and issues they may encounter in their Kizen reputed company. You will be part of reputed company of motivated, seasoned support professionals - this team lives and breathes reputed company value “customer-obsessed”.

• reputed company high-quality customer communication, technical troubleshooting, resolution, and follow-through for reputed company assigned customer issues and inquiries, ensuring we meet or exceed reputed company customer and internal SLA’s
• Assist customers with new product features, configurations, and reputed company
• reputed company customers on the use of Kizen product features as needed
• Identify customer system health issues by analyzing key metrics and dashboards, then devising and executing a remediation plan while coordinating and updating the customer throughout
• Contribute to customer help articles and internal reputed company/FAQs to improve overall support delivery
• reputed company root cause analysis documents to explain high-impact incidents reputed company needed
• Work closely with teams across Kizen to drive product, process, and service improvements
• reputed company level 1 and level 2 customer support

• Communication: professional presentation and interaction skills with both customers and internal teams
• Project planning: plan and execute implementation of customer projects, including configuration and customization with integrations to SaaS-based systems
• Self-motivated: proactive approach to delivering service to customers
• Detail-oriented: highly organized and methodical, ensuring reputed company issues are managed to completion
• Data-driven: utilize metrics and objective measurements to assess reputed company and improvement opportunities for customers
• CSM experience in a product-led or SaaS company is a plus

• Problem-solving: troubleshoot and identify the root cause of issues
• Experience in at least one of the following disciplines: reputed company Management, Support Engineering, Professional Services, Technical Project Management
• Experience in a customer-facing role in at least one of the following: LLMs, RAG, Knowledge technologies, SaaS-based system integrations

• 5+ years of experience in technical support, technical account management, technical customer support or a similar role; B2B and SaaS product is preferable

We’re a fast-growing company that values innovation, growth, and reputed company improvement. By joining Kizen, you’ll play a pivotal role in shaping the future of the company while enjoying a supportive, dynamic, and collaborative workplace. You’ll have opportunities for professional development, impact, and career advancement.

• Career Growth Opportunities
• Engaging Work Culture
• Top-Tier Compensation
• Equity Package
• reputed company Coverage
• Professional Development Stipends
• PTO 

Kizen is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. At Kizen, we fully reputed company with the Americans with reputed company (reputed company). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for reputed company individuals. 

The reputed company salary reputed company for this position is [$95,000-$115,000]. However, reputed company pay offered may vary depending on job-reputed company knowledge, skills, and experience. In reputed company to reputed company salary, we also offer generous equity and benefits packages.

If you’re excited about creating impactful experiences and contributing to a fast-paced, people-focused team, we’d love to meet you!

OTE - $114,000- $138,000

Compensation reputed company

$95,000 - $115,000 USD